- Customer Harassment Policy -
Article 1 (Purpose)
This Policy sets out our fundamental approach to inappropriate or unreasonable conduct by customers, commonly referred to as customer harassment, in order to ensure that all customers can shop with confidence while providing our employees with a safe, respectful, and healthy working environment.
Article 2 (Scope)
This Policy applies to all customers who use any of our services, including our physical stores, online store, and customer service channels.
Article 3 (Definition of Customer Harassment)
We consider the following conduct to constitute customer harassment and will respond appropriately and firmly where such behaviour occurs:
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Shouting, raised voices, threatening behaviour, or intimidating conduct.
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Unreasonably prolonged interactions or repeated and persistent complaints or demands.
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Personal attacks against employees, including discriminatory, abusive, insulting, or degrading remarks.
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Demanding excessive or unreasonable apologies, including forcing an employee to kneel or bow in submission.
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Demands that are unreasonable or excessive by generally accepted standards, including excessive refunds, discounts, compensation, or other benefits.
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Malicious or defamatory posts, statements, or other conduct on social media or the internet.
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Invasion of an employee’s privacy or attempts to force unwanted personal contact or communication.
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Any other disruptive, abusive, harassing, or inappropriate conduct that we reasonably determine to be unacceptable.
Article 4 (Our Response)
If we determine that conduct constitutes customer harassment, we may take one or more of the following actions:
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Request the immediate cessation of the inappropriate conduct.
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Terminate the interaction and refuse further access to our stores or services.
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In serious or malicious cases, report the matter to or seek advice from the police, legal counsel, or other relevant authorities.
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Take appropriate legal action, including seeking compensation for any loss or damage incurred.
Article 5 (A Request to Our Customers)
We kindly ask for your understanding and cooperation in treating our staff with courtesy and respect, so that they may provide our services in a safe, secure, and respectful working environment.