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- Candle Care -

To ensure a beautiful, safe, and long-lasting burn, we recommend following the care instructions below.

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Recommended burn time: 1–4 hours per session.

To ensure an even burn, allow the wax to melt all the way to the edge of the vessel during each use.

Burning your candle for too short a time may cause the wax to melt only around the wick, creating a tunnel in the centre. This is known as "tunnelling" and can significantly reduce the candle's burn time and overall performance.

For best results, burn your candle for at least one hour per use, with an ideal burn time of 2–3 hours, allowing the entire surface to melt evenly.

For safety, do not burn your candle continuously for more than 4 hours.

Storage

Store your candle in a cool, dry place away from direct sunlight, heat, humidity, and strong air currents.

Keep and use your candle out of the reach of children and pets.

Wooden Wick Care

As the wooden wick burns, a layer of charred wood will naturally form. If this charred portion becomes too long, the flame may become difficult to light, burn too high, or become unstable.

Allow the melted wax to cool and solidify completely before trimming the wick. Using a wick trimmer, nail clippers, or similar tool, carefully remove the charred portion before relighting your candle.

If the wooden wick is no longer standing upright, allow the candle to cool completely after extinguishing the flame. Then, gently use a pair of tweezers to straighten the wick before the next use.

If the Flame Becomes Unstable

If the flame becomes too small or extinguishes due to excess melted wax around the wick, extinguish the candle and carefully remove a small amount of the liquid wax before relighting.

Please do not pour melted wax into a sink or drain, as it will solidify and may cause blockages.

If the flame becomes excessively large, please trim and maintain the wooden wick as described in the Wooden Wick Care section above.

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